Q. What time do you open and when are the phones answered?
A. We are open Monday - Friday from 8:30am to 4:30pm.
Q. What holidays are you closed?
A. We are closed New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day.
Q. When is the best time to call for an appointment?
A. You can call anytime Monday - Friday between 8:30am – 4:30pm. For same day sick appointments, we recommend that you call early in the AM between 8:30am - 10 a.m., although you can call anytime for this service. For future appointments such as re-checks, physicals, or procedures, it is best to call after 10 a.m. Monday - Friday. You can call our office at 304.264.3660.
Q. Do you close for lunch?
A. Yes, we are closed between 1:00pm - 2:00pm.
Q. Who do I call after hours/on weekends?
A. If you are having a life threatening emergency, please go to the nearest Emergency Department or call 911. If it is a non-threatening question, you may call the office and leave a message as messages are checked.
Q. What if I need a prescription refilled?
A. You will need to contact your pharmacy and have them fax us the request. This helps speed up the process and ensures that your prescription is filled at the correct pharmacy. Please contact your pharmacist before you get too low on your medications. Chronic conditions require regularly scheduled appointments for the doctor to monitor and assess your condition. Refill requests should be made at that time of your chronic appointments.
Q. What if I am changing my pharmacy and I need a new prescription?
A. If you decide to change to a different pharmacy you will need a new prescription. Please utilize the MyChart application to update us of this request. It may take 48 to 72 business hours for us to complete this request.
Q. What if I have not received notice on my Lab/Test/Image results?
A. Depending on the type of test ordered, it could be up to seven days before we receive the results back from the outside facility. Prior to contacting you with the results, the physician must review and sign off on them. If you have not received notice within 14 business days (giving processing time/post office time to deliver) you can contact our office, 304.264.3660. Leave the required information and we will look into the status of your results. This follow up process can take 48 - 72 hours depending on our volume. Utilization of the MyChart application can speed up this process.
Q. What if I need shot records or medical records copied?
A. For copies of your medical file, please come in to the office and complete a records release. You will be required to have a photo ID for verification at the time of request. To have records faxed to another office, please complete a records release from that office and have them fax the request to our office at 304.264.3660.
Q. What if I have billing questions?
A. Please contact our billing office at 540.504.0326.
Q. Do you take my insurance?
A. Family Medicine of Martinsburg does participate with most private and state insurances. Please contact your insurance company or our office if you have any questions.
Q. What if I need a referral to another doctor?
A. If you need a referral to see another physician, most insurance companies require that you see your primary physician before you can go to the specialist. In this case, you will need to schedule an appointment and the referral can be generated.